Effective Date: 28/12/2024

Welcome to Tutime! By accessing or using our platform, available at https://tutime.app, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our platform.

1. Introduction

Tutime is an online tutoring platform that connects students with expert tutors for personalized learning. These Terms and Conditions apply to all users, including students, parents, tutors, and visitors of the platform.

2. Eligibility

To use Tutime, you must:

• Be at least 18 years old or have parental/guardian consent if under 18.
• Provide accurate and complete registration details.
• Comply with applicable laws and regulations while using the platform.

3. User Accounts

3.1 Registration

To access our services, users must create an account by providing their name, email address, phone number, and other required details. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibility

• Users must notify Tutime immediately of any unauthorized use of their account.
• Users are solely responsible for all activities conducted under their account.

4. Services Provided

4.1 Tutor Listings

Tutime provides a platform for students to search and connect with qualified tutors. While we strive to ensure the quality of listed tutors, we do not guarantee specific results or learning outcomes.

4.2 Booking and Scheduling

• Students can browse, select, and book tutors based on their preferences.
• Tutors must update their availability and adhere to booked schedules.

5. Payments and Refunds

5.1 Payment Terms

• Payments for tutoring services must be made through the platform's secure payment system.
• Users are responsible for ensuring accurate payment details.

5.2 Refund Policy

• Refunds are processed only under specific circumstances, such as tutor unavailability or failure to deliver agreed services.
• Requests for refunds must be submitted within 7 days of the scheduled session.

6. User Conduct

By using Tutime, you agree to:

• Use the platform only for lawful purposes.
• Refrain from posting or sharing any inappropriate, harmful, or offensive content.
• Respect the rights and privacy of other users.
• Avoid spamming, hacking, or attempting to disrupt the platform’s operations.

7. Tutor Responsibilities

Tutors registered on Tutime must:

• Provide accurate and verifiable information about their qualifications and experience.
• Deliver high-quality tutoring services as per the agreed schedule.
• Maintain professional conduct during all interactions with students and parents.

8. Intellectual Property

8.1 Ownership

All content, including text, graphics, logos, and software on Tutime, is the property of Tutime and is protected by copyright and trademark laws.

8.2 Usage

Users may not copy, reproduce, distribute, or create derivative works from the platform’s content without prior written permission from Tutime.

9. Limitation of Liability

• Tutime is not liable for any direct, indirect, or consequential damages arising from the use of the platform.
• Users acknowledge that Tutime acts only as an intermediary between students and tutors and is not responsible for the conduct or performance of tutors.

10. Termination

Tutime reserves the right to suspend or terminate user accounts without notice for violations of these Terms and Conditions or misuse of the platform.

11. Privacy

By using Tutime, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal data.

12. Changes to Terms and Conditions

Tutime reserves the right to modify these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notifications. Continued use of the platform constitutes acceptance of the revised terms.

13. Dispute Resolution

In the event of disputes:

• Users are encouraged to contact Tutime’s support team for resolution.
• Unresolved disputes will be governed by the laws of [Insert Jurisdiction].

14. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us:

• Email: hello@tutime.app
• Phone: +91 9048105191
• Address: Vilakkathil Tower, Areekode